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You may return items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. Items that are damaged, worn, or altered in any way will not be accepted for return. If you are unsure about your eligibility, please reach out to us via email.
To initiate a return, you must contact us by emailing [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns must be requested within the 30-day window to be considered valid.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for ensuring it is returned safely.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product without delay. Please follow the return process outlined above to initiate your return.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item to assess the issue. Depending on the situation, we may offer a replacement or a full refund. It is important to report any issues within 7 days of receiving the item to ensure a smooth resolution.
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with soundwavespirit.com is satisfactory. We aim to respond to all inquiries within 1-2 business days. Thank you for choosing soundwavespirit.com for your earphone needs.