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At Soundwave Spirit, we strive to ensure your satisfaction with every purchase. This Refunds and Returns Policy outlines the conditions and time frames for returns and refunds.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in the original packaging. Products that show signs of use or damage not caused during delivery may not be accepted.
Damaged or Defective Items
If you receive a damaged or defective product, you must notify us within 48 hours of delivery. Please provide clear images or videos of the issue so we can assess and process your request quickly.
Return Process
To initiate a return, contact us at [email protected] with your order details and reason for return. Once your request is approved, we will guide you through the return procedure.
Refund Policy
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 7 business days.
Cash on Delivery Orders
Since all orders are placed using cash on delivery, refunds will be issued via bank transfer or another mutually agreed method after the return is successfully completed.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons, especially if the product has been opened or used.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, feel free to reach out to us:
Email: [email protected]